What Our Customers Say About Us:
Click to listen to these audio testimonials:
"The best tech support. Extremely helpful"
"Tech support - You make me look good"
Firstly, I must say once again thank you for the excellent standards of service we received from yourself while attempting to complete the remedial repairs and installation of replacement components to our clients system.
Having inherited this Keri controller system, and having no experience with your products, you showed us unbelievable patience and provided invaluable assistance in resolving the various issues.
Once again, ''THANK YOU''
- Paul Briggs PSB Systems Ltd
"Hi Steve,
I would just like to put into an email to thank you personally on behalf of PSD for your help and involvement during the upgrade to the installed Keri system at William Wake House, both on Thursdays visit last week and during the firmware problem encountered on Friday. Whilst the problem encountered was unforeseen the professionalism of yourself, Keri and Mercury in producing a quick fix has won the day. There are still some minor issues onsite and do not seem Keri software or hardware related, and feel confident that with the knowledge gained during the upgrade with yourself that we can finally rectify these issues once and for all.
Can you also please pass our thanks onto Trent and Gary for their continued support, who when contacted for help from time to time are both very polite and more than happy to assist no matter how small the question.
Look forward to hearing from you guys soon, once again thanks for all your efforts Steve."
- Wayne Patrick PSD Solutions Ltd
"Thanks once again for your expertise.
This is the first Door.net software which we have installed, v16 on windows 8 using your NXT4D Controller.
The installation was easy to follow using the instructions given within the packaging, along with the software which was very user friendly bearing in mind no training was given before hand.
I called tech support relating a few tech issues and found the team supportive, friendly and very professional.
Key features which I found outstanding: •Remote Session •Software interface (easy to set up readers/doors) •Discovery program to find controllers •Tech support Thanks once again to the keri's team especially Trent for his help and support. I will be recommending your Keri Systems to our sale team within ADT Sunbury." - Gavin Singh, ADT Sunbury "I just wanted to commend Bud, Noel and, especially Mitch for their excellent support of my customer configuration problems. Without their input I would not have been able to re-configure the new tenant's system. Their input made me look less incompetent and allowed the job to be completed in a timely manner. I can't thank them and Keri for the fine products and professionalism. - Paul Petty, Liberty Lock and Key "My name is Andy Coyle and I am the owner of Armadillo Services. I am registered on your site. I sell and install, among other things Keri Door Controllers. Last Friday, I was installing a 4 door NXT controller. I had installed it in my office to test it. The customer wanted keypads and I had not done them before. Your sales team fixed me up with the part numbers for the daughter boards that I needed and I thought that I was ready to go. I started the installation and a lot of things went wrong. I had never done keypads, I had not yet installed the daughter boards, I made a wiring error, and finally a template in the controller was not working. I started at 9:00 Am and finished up about 9:30 PM. Through all of this, I made several calls to the technical support department. I am writing to tell you that they are the most professional and helpful department that I have worked with. I had this unit in my office a while and had only the doors extreme software. When I tried to install doors.net I was told my trial had expired. The customer was in the process of moving in and one of the doors that I need to secure was a glass door with no other lock. I was definitely under the gun. I spoke with several people in your department ALL OF WHICH could not have been more helpful and professional. Of special note is Mark and Noel. Noel helped me with the template problem. He had a very thorough knowledge of the system. I just wanted to tell you how great your staff is." — Andy "Thanks for your support. On Tuesday the 15th I drove to your tech support centre in Norwich with my PC. All I can say is that I could not thank these three guys enough for their excellent service and support. I took three different USB to Serial converters, which were found to be incompatible with my PC to Keri PXL Controller. So what did they do? They gave me their only converter they had which worked on my PC, with NO CHARGE, as well as advised me with more technical Assistance. THANKS AGAIN TO STEVE, GARY AND TRENT" — M.Aslam "I took the training course on the PXL this past Tuesday. Thank you for the opportunity to take this course online. It was a very good course and I learned a lot. I was very impressed with your professionalism." — Ed Dabbah "Just a quick note to let you know how impressed I am with the level of support I received from Noel regarding the installation/programming of the Entraguard system. I deal with telephone support from many of our suppliers. Noel was definitely — David Nelson, NESS Security "We installed our first Keri PXL-250 and Doors™ for Windows system recently . . . went in without a hitch. The learning curve was minimal and it installed with great ease. The 6 door system was programmed in less than 4 hours for all 150 cardholders." — Dave Ventres, Service Manager, Associated Security Systems, East Hartford, CT "I like Keri products because they work — and keep on working. In fact, one of my customers was so happy, he said Keri proximity worked flawlessly. They're easy to install, they use quality materials, and factory support has always been there for me — just a phone call away." — Jim Leckie, Protective Electric, Parsippany, NJ "Keri is so easy to use. It is very flexible, requires little attention, and the people at Keri have been very helpful. Software updates are painless." — Nolan Hubley, Wiltron Manufacturing, Morgan Hill, CA "I've been able to configure Keri systems to fit every application I've ever needed. This stuff is practically perfect . . . easy to install, easy to use, cost-effective expandability, the PXL-250 is terrific and customer support has been excellent. Keri saves me lots of time." — David Cohen, Access Security & Lock, San Bruno, CA "We've been using the Keri system for 2 years. Its biggest advantage is ease of use. It is very intuitive, flexible, requires little attention, and the people of Keri have been very helpful. When an employee forgets to hand in their card, it is so easy to make the card invalid." — Mike Carbon, Superior Court of Santa Clara County, San Jose, CA "You'd be crazy not to have it." — Eric Johnson, Gloucester Co. Prosecutor's Office, Woodbury, NJ
one of the best I have encountered."
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On Tuesday 15th I drove to your tech support centre in Norwich with my PC. All I can say that I could not thanks these three Guys for their excellent service and support. So what they Did? They give me their only convertor they had which worked on my PC to me. THANK AGAIN TO STEVE, GARY AND TRENT Regards M.AslamHi
Thanks for your support,
I took three different USB to Serial convertors, which were found to be not compatible with my PC to Keri PLX Controller.
With NO CHARGE. As well advising me with more technical Assistance.



